1. Introduction

Lakeside Analytics is operated by Learning & Growth Ltd, a company registered in England and Wales with Company Number 10808762. For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Learning & Growth Ltd is the data controller responsible for the processing of your personal data.

2. What Personal Data We Collect

We collect personal information when you provide it voluntarily or when you use our website. This may include your name, email address, phone number, company name, IP address, browser details, pages visited, time spent on the site, and any information you include in messages sent via our contact forms or by email.

We do not collect sensitive personal data such as health information, biometric data, or special categories unless explicitly required and with your consent.

3. How We Collect Your Data

We collect data in three main ways:

🔹 When you contact us using forms or by sending us an email

🔹 When you browse our website (via cookies or analytics tools)

🔹 When you communicate with us in any other form (e.g., phone or meetings)

4. Why We Use Your Data

We process your personal data to respond to your enquiries, to provide our consulting services, to monitor and improve our website, to ensure compliance with applicable laws, and — where you have consented — to analyze performance via analytics tools.

The legal bases for processing your data include legitimate interest (e.g., business communication), contractual necessity (when we provide services), legal obligation, and consent (specifically for analytics and cookies).

Cookies and Analytics

We use cookies to enhance your experience, monitor website performance, and analyze usage. We do not place non-essential cookies (such as tracking or marketing cookies) without your explicit consent. You will be informed via a cookie banner when you first visit the site and have the option to manage your preferences.

More details are provided in our separate Cookie Policy.

6. Sharing of Personal Data

We do not sell your personal data to third parties. Your data may be shared with trusted service providers (such as hosting or analytics providers), with legal authorities when required by law, or with professional partners — only with your consent or where necessary for service delivery.

All third-party partners are required to process your data lawfully, securely, and in accordance with applicable regulations.

7. International Transfers

Most data is stored and processed within the UK or EEA. If your data is transferred outside of these regions (e.g., through cloud service providers), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses, to ensure equivalent protection of your personal data.

8. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy, or as legally required.
Contact enquiries are typically retained for up to 12 months.

Client and project data may be retained for up to 7 years to meet legal and accounting obligations.

Analytics data is anonymized or deleted after a maximum of 14 months.

9. Your Rights

Under data protection law, you have the right to access your personal data, request correction of inaccurate data, request deletion, restrict or object to processing, and withdraw consent at any time. You may also file a complaint with the UK Information Commissioner’s Office (ICO) at www.ico.org.uk.

To exercise your rights, contact us at: info@learning-and-growth.co.uk

10. Data Security

We implement appropriate technical and organizational measures to protect your data, including encrypted connections (SSL), access controls, secure data storage, and regular audits of our systems.

11. Contact

If you have questions about this Privacy Policy or how your data is handled, please contact:

Data Protection Officer
Learning & Growth Ltd
71–75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom
Email: info@learning-and-growth.co.uk